F.A.Q.

My mattress and pillow are giving off an odor, what should I do?

First, don't worry. It's completely normal to notice an odor when you have a new mattress and pillow made with pressure relief materials. The odor isn't toxic and won't harm your health.

As far as the mattress goes, if the smell bothers you, we recommend removing the bedding and airing the room out thoroughly for several hours so fresh air can enter. A fire-retardant mattress protector could cause the odor to linger longer, so we suggest removing it until the smell disappears completely.

All Zedbed mattresses contain high-density materials that allow us to ensure that your mattress will perform better. Because these materials are more complex than the components in conventional foam mattresses, it's normal for odor to be more noticeable. It will go away soon.

As for your pillow, allowing it to air out for a few hours should resolve the situation.

I have a problem with my Zedbed product. What should I do?

There is no correlation between heat and pressure-relief material. But many people feel that because memory foam is heat-sensitive, they'll be warmer sleeping on mattresses that use it. A number of external, user-related factors can create the impression that sleeping on memory foam mattresses is warmer. For instance, the culprit can sometimes be the mattress protector, which might produce the same sensation on a conventional mattress.

At Zedbed, we constantly strive to improve our mattress quality. That's why we introduced models that feature memory foam infused with gel crystals, perforated latex, and integrated ventilation channels to ensure air circulation. And we provide similar benefits in some models by using ventilated padding and Coolmax® fabric, which helps keep the mattress cool and comfortable all night long. You should also keep in mind that on average, normal adults lose 1 liter of water overnight—regardless of mattress type—further disproving some of the concerns consumers may express about memory foam mattresses.

How should I care for my mattress cover?

The best way to protect your bedding investment is to use a waterproof mattress protector. If your mattress cover isn't stitched to the foam, unzip it and remove it. Machine-wash on delicate using cold water and a detergent for fine washables. Let it air dry or use your dryer's low setting.

If your mattress cover is stitched to the foam, it's like an innerspring mattress cover and you won't be able to remove it. Please contact Customer Service for information on how to clean it.

What advantages does a Zedbed mattress made with pressure-relief materials have over a conventional mattress?

There are many. A Zedbed mattress that uses pressure relief materials can

  • Conform to your body contours like a glove, providing exceptional relief from physical pressure
  • Spread the pressure of your body weight uniformly over the entire mattress surface, considerably reducing your need to change positions while you sleep

As a result you experience

  • Improved circulation
  • Relieved pressure points
  • Fully relaxed muscles and less joint stress

Zedbed mattresses are also hypoallergenic, dust mite-resistant, and provide permanent air flow thanks to their built-in ventilation system that absorbs fresh air and repels moisture.

My mattress is comfortable—but is it normal for it to feel different in winter?

Yes, Zedbed mattresses are sensitive to temperature fluctuations. So your mattress can become firmer when the room temperature decreases, but once you lie down, it will adapt to your body temperature and become more comfortable. We recommend keeping your bedroom at the same temperature year-round.

How does Zedbed memory foam compare to its competitors' foams—or are they the same?

At Zedbed, we manufacture our own foams, for our use exclusively. Zedbed foam, which always returns to its original shape, is higher density and better quality than the generic product used by other mattress companies. Many years of research and development have gone into the creation of Zedbed foam.

I have questions about Zedbed products, whom should I contact?

Zedbed Customer Service will be happy to answer all your questions. You can contact them directly by calling 1-866-533-1151, ext. 226.

How can I register my mattress warranty on the Zedbed website?

To register your warranty on the website, go to Activate your warranty. Next, enter the access code you'll find on your mattress's warranty form. If you didn't receive a warranty form, contact Zedbed Customer Service to receive an access code by calling 1-866-533-1151, ext. 226.

How long will it take before my body becomes accustomed to my new mattress?

We suggest a minimum trial period of 60 days to allow your body to get used to the unique comfort of your new Zedbed mattress.

What is the Zedbed mattress warranty?

Click here to read the limited warranty.

Will I need to flip and/or rotate my mattress? If so, how often?

Because of Zedbed's unique design and exceptionally high quality materials, your mattress should not be flipped, nor is it necessary to rotate it. However, if you sleep in the same spot night after night, the memory foam will naturally adapt to the presence of your body. To avoid this, you can rotate the mattress 180 degrees (horizontally) when you feel it's necessary.

Why does my mattress sag?

A variety of factors can cause this. If your bed frame is inadequate or the foundation too soft, it can definitely have an effect on mattress support. That's why we recommend using one of our Zedbed foundations, which will allow you to enjoy optimum results and minimize the risk that your mattress might sag. Read your warranty to learn more about how an insufficient foundation can cause sagging.

What should I do to get the most out of my mattress?

  • Use a waterproof mattress cover to prevent stains, which aren't covered by the warranty.
  • Use a sturdy bed frame or rigid foundation to provide optimum mattress support.
  • Don't fold the mattress or store it in a vertical position.
  • When it comes to humidity, heat, and cold, make sure that your mattress is in the right ambient conditions—the temperature should be between 10ᵒ and 40ᵒ C. (50ᵒ and 104ᵒ F).

Do I have to use a mattress protector on my mattress? If so, what kind should I get?

Stains aren't covered under the warranty, so to protect your investment it's important to use a Zedbed-recommended waterproof mattress cover. It's also important to select a mattress protector that lets the mattress breathe.

Can I buy a mattress directly from Zedbed?

Zedbed mattresses are available only through authorized retailers, not sold directly to consumers. As a customer, this gives you numerous advantages, including the comfort guarantee, financing options, a seasoned team of knowledgeable specialists, delivery, and more.

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